" Went in to Universal today under the assumption that I would be needing to replace the LCD screen on my cell phone. Upon discussing the troubles and that I've had this phone less than a year she suggested I call provider directly as it should be still under warranty. I was turned away not once but twice from the local cell phone providers store, stating the damage was my doing and warranty was null. Turns out it was just a software update gone wrong. Instead of just taking my money and fixing something that didn't need to be, they were honest and very helpful! When the time comes that I need work done to my phone when my warranty is in fact null, I know where I will be returning! Honesty is always the best route, Universal Electronics understands the value of that! "

Amanda M.